Personal Email Settings Have Changed
If you think you are not getting email, first confirm that it is not accessible in webmail. That will determine whether or not you are (a) not getting email or (b) your email client is not accessing the email that you are receiving.
- Go to https://webmail.west-point.org/ and log in with your username and password.
- If that login is not successful, you may not have the correct username/password combination. Contact feedback@west-point.org for help.
- If that login is successful and you see new email in the INBOX, then your account is receiving email, and you need to update your IMAP/SMTP settings as outlined below.
- If that login is successful and you do not see any new email in the INBOX, then your account does have an issue. Contact feedback@west-point.org to notify us and get resolution.
After migrating the email systems from our on-premises servers to AWS, you will likely need to change the settings on your email clients (e.g., Outlook, Thunderbird, Apple Mail, etc.).
These are the updated email settings.
Your username and password have not changed. For most, the username is wp<cullum #>, such as wp46268.
However, when setting up or updating your email program, you must now enter your full email address as your username. For most users, the username is:
wp<cullum #>@west-point.org
For example:
wp46268@west-point.org
Previously, you may have been able to log in using only wp46268. Going forward, use the full email address, including @west-point.org.
- Email address:
<username>@west-point.org - Password: Your existing WP-ORG email password
Most users should use IMAP for incoming mail and SMTP for outgoing mail.
Incoming Mail — IMAP
- Server:
imaps.west-point.org - Port:
993 - Connection security:
SSL/TLS - Authentication method:
Normal Password - Username: Your full email address, such as
wp46268@west-point.org
Outgoing Mail — SMTP
- Server:
smtps.west-point.org - Port:
587 - Connection security:
STARTTLS - Authentication method:
Normal Password - Username: Your full email address, such as
wp46268@west-point.org
POP Settings — Only If Needed
Most users should not use POP. Use POP only if you have an older setup or a service such as Gmail that retrieves mail from your WP-ORG mailbox using POP.
Incoming Mail — POP
- Server:
pops.west-point.org - Port:
995 - Connection security:
SSL/TLS - Authentication method:
Normal Password - Username: Your full email address, such as
wp46268@west-point.org
Outgoing Mail — SMTP
- Server:
smtps.west-point.org - Port:
587 - Connection security:
STARTTLS - Authentication method:
Normal Password - Username: Your full email address, such as
wp46268@west-point.org
