Health. 56
– TRICARE Contractors
Updated September 9, 2001
Who’s your TRICARE contractor? That depends on where you live. Here’s a list of TRICARE regions, what states/areas they include, and the names, claims mailing addresses, telephone numbers and Web Sites of the contractors for each region. Generally, claims addresses and telephone numbers are for the firms that are sub-contracted to process claims for each regional TRICARE contractor.
Regions 3 (Southeast) and 4 (Gulf South)
Central Region (formerly known as Regions 7 and 8)
Regions 9 (Southern California) and 10 (Golden Gate)
TRICARE Latin America and Canada
includes Maine, New Hampshire, Vermont, Massachusetts, Connecticut, Rhode Island, Delaware, Maryland, New Jersey, New York, Pennsylvania, the District of Columbia, certain northern Virginia ZIP codes located near the Washington, D.C., area, and a few ZIP codes in northeastern West Virginia.
Contractor: Sierra Military Health Services, Inc.
Toll-free Phone for Information: 1-888-999-5195
Claims Mailing Address: Palmetto GBA, P.O. Box 7011, Camden, SC 29020-7011
Toll-free Phone for Claims: 1-800-578-1294
Contractor’s Web Site: http://www.sierramilitary.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes North Carolina and most of Virginia, except a small part of northern Virginia that’s in Region 1.
Contractor: Anthem Alliance for Health, Inc.
Toll-free Phone for Information: 1-800-931-9501
Claims Mailing Address: Palmetto GBA, P.O. Box 7021, Camden, SC 29020-7021
Toll-free Phone for Claims: 1-800-493-1613
Contractor’s Web Site: http://www.anthemalliance.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes Florida, Georgia, South Carolina, Alabama, Tennessee, Mississippi, the eastern third of Louisiana, which includes New Orleans and Baton Rouge, and a small part of northeastern Arkansas that’s in the Naval Hospital, Millington, Tenn., service area.
Contractor: Humana Military Healthcare Services
Toll-free Phone Numbers for Information: 1-800-444-5445 (Beneficiary Services);
1-800-333-4040
· (Health Care Finder) Claims Mailing Addresses for Claims Related to:
· Resource Sharing: Palmetto GBA, P.O. Box 7033, Camden, SC 29020-7033
· Mental Health: Palmetto GBA, P.O. Box 7034, Camden, SC 29020-7034
· Active Duty: Palmetto GBA, P.O. Box 7035, Camden, SC 29020-7035
· PFPWD (Disabilities): Palmetto GBA, P.O. Box 7036, Camden, SC 29020-7036
· Adjunctive Dental Palmetto GBA, P.O. Box 7037, Camden, SC 29020-7037
· All Other Claims Palmetto GBA, P.O. Box 7031, Camden, SC 29020-7031
Toll-free Phone for Claims: 1-800-403-3950
Contractor’s Web Site: http://www.humana-military.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes Michigan, Wisconsin, Illinois, Indiana, Ohio, Kentucky, a small part of Tennessee, the St. Louis area in Missouri, and most of West Virginia except for a small section of the eastern part of the state that’s included in Region 1.
Contractor: Anthem Alliance for Health, Inc.
Toll-free Phone for Information: 1-800-941-4501
Claims Mailing Address: Palmetto GBA, P.O. Box 7021, Camden, SC 29020-7021
Toll-free Phone for Claims: 1-800-493-1613
Contractor’s Web Site: http://www.anthemalliance.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes Oklahoma, Arkansas except for a small piece of northeastern Arkansas that’s in the Naval Hospital, Millington, Tenn., service area, most of Texas except for a triangular piece of the southwestern part of the state that includes El Paso, and approximately the western two-thirds of Louisiana, generally west of Baton Rouge.
Contractor: Health Net Federal Services
Toll-free Phone for Information: 1-800-406-2832
Claims Mailing Address: WPS, P.O. Box 8999, Madison, WI 53708-8999
Toll-free Phone for Claims: 1-800-406-2832
Contractor’s Web Site: http://www.fhfs.com/
includes Arizona, New Mexico, Colorado, Wyoming, Utah, Montana, Nevada, North and South Dakota, Kansas, Nebraska, Minnesota, Iowa, most of Idaho except for six counties in northern Idaho, that piece of southwestern Texas that includes El Paso, and Missouriexcept for the St. Louis area, which is in Region 5.
Contractor: TriWest Healthcare Alliance
Toll-free Phone for Information: 1-888-874-9378
Claims Mailing Addresses by State:
· Arizona: Palmetto GBA, P.O. Box 870026, Surfside Beach, SC 29587-8726
· New Mexico: Palmetto GBA, P.O. Box 870032, Surfside Beach, SC 29587-8732
· Colorado: Palmetto GBA, P.O. Box 870027, Surfside Beach, SC 29587-8727
· Wyoming: Palmetto GBA, P.O. Box 870126, Surfside Beach, SC 29587-9726
· Montana: Palmetto GBA, P.O. Box 870127, Surfside Beach, SC 29587-9727
· Minnesota: Palmetto GBA, P.O. Box 870129, Surfside Beach, SC 29587-9729
· Iowa: Palmetto GBA, P.O. Box 870029, Surfside Beach, SC 29587-8729
· Kansas: Palmetto GBA, P.O. Box 870030, Surfside Beach, SC 29587-8730
· Missouri: Palmetto GBA, P.O. Box 870130, Surfside Beach, SC 29587-9730
· Nebraska: Palmetto GBA, P.O. Box 870128, Surfside Beach, SC 29587-9728
· Nevada: Palmetto GBA, P.O. Box 870033, Surfside Beach, SC 29587-8733
· North Dakota: Palmetto GBA, P.O. Box 870031, Surfside Beach, SC 29587-8731
· South Dakota: Palmetto GBA, P.O. Box 870131, Surfside Beach, SC 29587-9731
· Utah: Palmetto GBA, P.O. Box 870132, Surfside Beach, SC 29587-9732
· Southwest Texas: Palmetto GBA, P.O. Box 870133, Surfside Beach, SC 29587-9733
· Most of Idaho: Palmetto GBA, P.O. Box 870028, Surfside Beach, SC 29587-8728
NOTE: The following six counties in northern Idaho are in
Region 11 (Northwest): Benewah, Bonner, Boundary, Kootenai, Latah, and Shoshone.
Toll-free Phone for Claims: 1-800-225-4816
Contractor’s Web Site: http://www.triwest.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes California and the Yuma, Ariz area.
Contractor: Health Net Federal Services
Toll-free Phone for Information: 1-800-242-6788
Claims Address: Palmetto GBA, P.O. Box 870001, Surfside Beach, SC 29587-8701
Toll-free Phone for Claims: 1-800-930-2929
Contractor’s Web Site: http://www.fhfs.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes Washington, Oregon, and the following six counties in northern Idaho: Benewah, Bonner, Boundary, Kootenai, Latah, and Shoshone.
Contractor: Health Net Federal Services
Toll-free Phone for Information: 1-800-404-0110
Claims Address: WPS, TRICARENW, P.O. Box 8929, Madison, WI 53708-8929
Toll-free Phone for Claims: 1-800-404-0110
Contractor’s Web Site: http://www.fhfs.com/
includes Hawaii, Alaska, and the Western Pacific/Far East.
Contractor for Alaska/Hawaii: Health Net Federal Services
Toll-free Phone for Alaska/Hawaii Information: 1-800-242-6788
Claims Address for Alaska/Hawaii: Palmetto GBA, P.O. Box 870001, Surfside
Beach, SC 29587-8701
Toll-free Phone for Alaska/Hawaii Claims: 1-800-930-2929
Alaska/Hawaii Contractor’s Web Site: http://www.fhfs.com/
Claims Processor’s Web Site: http://www.mytricare.com/
includes China, Thailand, Korea, Australia, Japan, etc.
Toll-free Phone for Western Pacific/Far East Information:
1-888-777-8343
Claims Address for Western Pacific/Far East: WPS, P.O. Box 7985, Madison, WI,
USA 53707-7985
Phone Number for Western Pacific/Far East Claims: (608) 224-2727
includes Europe, Africa and the Middle East.
Toll-free Phone for Information: 1-888-777-8343
Claims Mailing Address: WPS, P.O. Box 8976, Madison, WI USA 53708-8976
Phone Number for Claims: (608) 224-2727
includes Canada, Mexico, Central America, Puerto Rico, Bermuda, and West Indies.
Toll-free Phone for Information: 1-888-777-8343
Claims Mailing Address: WPS, P.O. Box 7985, Madison, WI USA 53707-7985
Phone Number for Claims: (608) 224-2728
(for active-duty
families, and for reservists and their families)
Contractor: United Concordia
Companies, Inc.
Toll-free Phone for Information:
1-800-866-8499
Toll-free Phone for Enrollment
Applications and Information: 1-888-622-2256
Contractor’s Web Site: http://www.ucci.com/
Contractor: Delta
Dental
Toll-free Phone for Information:
1-888-838-8737
Contractor’s Web Site: http://www.ddpdelta.org/
Contractor:
Merck-Medco
Toll-free Phone for Information:
1-800-903-4680
Contractor’s Web Site: http://www.merck-medco.com/
No matter which of the TRICARE health care options or programs you decide to use, be sure you understand the rules under which they operate. Get copies of any available brochures, fact sheets or handbooks that pertain to the option or program you select. You can usually get informational materials from the health benefits adviser (HBA) at the nearest military treatment facility, from the beneficiary counseling and assistance coordinator (BCAC) at your TRICARE region’s lead agent office, or from the regional TRICARE contractor’s local TRICARE service center or Web site. You’ll also find information on the Military Health System/TRICARE Web Site at http://www.tricare.osd.mil/.
NOTE: The BCAC directory is also available at ftp://139.232.17.15/bcac_dir.txt
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SOURCE: TRICARE Fast Facts at http://www.tricare.osd.mil/factsheets/contract.pdf
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Send TRICARE related questions to:
mailto:TRICARE_HELP@AMEDD.ARMY.MIL or
TRICARE Web Page: http://www.tricare.osd.mil/
TRICARE-For-Life info: http://www.tricare.osd.mil/ndaa
TRICARE Beneficiary Discussion Forum: http://www.tricare.osd.mil/forums/=
TRICARE Regions Map and Directory of TRICARE Service Centers: http://www.tricare.osd.mil/tricareservicecenters/default.cfm
TRICARE Claims Forms: http://www.tricare.osd.mil/ClaimForms/
TRICARE On-Line Provider Directory: http://www.tricare.osd.mil/provider_directory.html
DEERS Address Change: https://www.tricare.osd.mil/DEERSAddress/